Effective Date: March 5, 2026
1. Introduction
GlobalTechVAs ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.globaltechvas.com (the "Site") or use our services (the "Services").
This Privacy Policy is designed to comply with applicable privacy laws in the United States — including the California Consumer Privacy Act (CCPA), the CAN-SPAM Act, and the Telephone Consumer Protection Act (TCPA) — as well as the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations.
By using our Site or Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Site or Services.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Fill out our contact form (first name, last name, email address, phone number, company name, service interest, and message)
- Submit a job application or career inquiry
- Book a consultation through our scheduling system
- Communicate with us via email or other channels
2.2 Automatically Collected Information
When you visit our Site, we may automatically collect certain information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website or source
- Pages visited, time spent on pages, and navigation patterns
- Device identifiers
2.3 Consent Information
When you submit our contact form, we record your consent preferences for:
- Non-marketing text messages (appointment confirmations, reminders, service notifications)
- Marketing and promotional text messages (service updates, tips, educational content, offers)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To respond to your inquiries, process your requests, and provide our virtual assistant services
- Communication: To send you service-related notifications, appointment confirmations, and reminders (if you opted in)
- Marketing: To send promotional messages about our services (only if you explicitly opted in)
- Business operations: To manage client relationships through our Customer Relationship Management (CRM) system
- Improvement: To analyze usage patterns and improve our Site and Services
- Legal compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address fraud, security issues, and technical problems
4. SMS/Text Messaging Policy (A2P Compliance)
4.1 Consent
We only send text messages to users who have provided explicit, affirmative consent through our contact form. Consent is obtained separately for:
- Non-marketing messages: Appointment confirmations, reminders, and service-related notifications
- Marketing messages: Promotional content, service updates, tips, and special offers
4.2 Message Frequency
Message frequency varies based on your interactions and the type of consent provided. We will not send more messages than reasonably necessary.
4.3 Opting Out
You may opt out of receiving text messages at any time by:
- Replying STOP to any text message from us
- Contacting us at scale@globaltechvas.com
After opting out, you will receive a one-time confirmation message. No further messages will be sent unless you re-subscribe.
4.4 Help
For assistance with text messaging, reply HELP to any message or contact us at scale@globaltechvas.com.
4.5 Cost
Message and data rates may apply depending on your mobile carrier and plan. GlobalTechVAs is not responsible for any charges incurred from your carrier.
4.6 Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
4.7 No Sharing of Consent Data
We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. Your consent information is used solely by GlobalTechVAs to communicate with you as described in this policy.
5. How We Share Your Information
We may share your personal information in the following circumstances:
- Service providers: We use third-party service providers (such as our CRM platform, GoHighLevel) to manage contacts, communications, and business operations. These providers process data on our behalf and are contractually required to protect your information.
- Legal requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or government request, or to protect our rights, property, or safety.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
We do not sell your personal information to third parties.
6. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (HTTPS/TLS)
- Secure server infrastructure
- Access controls limiting data access to authorized personnel
- Regular security assessments
Your data may be stored and processed in the United States and/or the Philippines. By using our Site, you consent to the transfer of your information to these jurisdictions, which may have data protection laws different from your country of residence.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
8.1 Under United States Law
Depending on your state of residence, you may have the following rights:
- Right to know: Request information about the personal data we collect, use, and share
- Right to delete: Request deletion of your personal information
- Right to opt out: Opt out of the sale or sharing of your personal information (we do not sell personal data)
- Right to non-discrimination: You will not be discriminated against for exercising your privacy rights
8.2 Under Philippine Law (Data Privacy Act of 2012)
If you are a data subject under Philippine law, you have the following rights as provided by Republic Act No. 10173:
- Right to be informed: You have the right to be informed about the collection and processing of your personal data
- Right to access: You have the right to access your personal data held by us
- Right to object: You have the right to object to the processing of your personal data
- Right to erasure or blocking: You have the right to request the suspension, withdrawal, or blocking of your personal data
- Right to rectification: You have the right to correct any inaccurate personal data
- Right to data portability: You have the right to receive your personal data in a commonly used electronic format
- Right to damages: You have the right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, or unauthorized processing of your personal data
- Right to file a complaint: You may file a complaint with the National Privacy Commission (NPC) of the Philippines
9. Exercising Your Rights
To exercise any of the rights described above, please contact us at:
- Email: scale@globaltechvas.com
We will respond to your request within 30 days (or within the timeframe required by applicable law). We may ask you to verify your identity before processing your request.
10. Children's Privacy
Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us at scale@globaltechvas.com.
11. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our Site.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the Site.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: scale@globaltechvas.com
- Website: www.globaltechvas.com/contact
For data privacy concerns under Philippine law, you may also file a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph.